Web Design FAQs

We consider ourselves fortunate to have worked with a wide range of clients over the past 20 years. These have been companies of all sizes, from Sole Traders working from home to Multi-National Institutes across several continents. Regardless of size, every client gets our full attention as we aim to build long-lasting relationships that help our clients grow their businesses. You can see some examples of our work in our Web Design Portfolio.

Every website design and development project is unique, with its own list of requirements and strategies to be implemented. One-Page websites will take far less time to complete than a complex eCommerce website project or membership website. As a guide, when working on smaller projects with quick response times from clients with feedback and the required content, they can be completed in around two to three weeks.

All the sites we develop are done under the banner of 'Responsive Web Design'. This design strategy gives you a single website whose content reflows across the page depending on the size of the screen used by your website visitor. The days of mobile-specific pages are long behind us.

Not all websites are created equal, and while two sites may look pretty similar, the functionality that lies below the surface may differ widely. Likewise, single page websites will be far cheaper to create than advanced eCommerce solutions. The best way to gauge the cost or a website that meets your individual needs is to get in touch. We can have a chat about your project and give you an idea of costs or a full quotation.

You don’t need to pay the total cost of creating your new website in one lump sum. We have a three-stage payment policy for our website projects. A 30% commissioning fee is payable when you sign and accept our design proposal. This secures your place in our project pipeline so you know roughly when we’ll start work on your new website. Once the majority of your website has been designed and it is available to view on our staging platform for the final tweaks, we require a 50% payment. Finally, when the website goes live, the remaining 20% is due, along with any additional costs you may have agreed for things like image royalties etc.

Apart from the cost to design, build and launch a website, there are a number of ongoing costs to keep everything up and running, which all depend on the type of site you have and the functionality you require. Monthly fees for web hosting, domain name registration and renewal, licenses for plugins and software used to add specific services, SSL Certificate, website security, business-class email, CDN, backups and more. Not to worry though, we provide most of this as a bundle we call Concierge Web Management, and we can let you know about any ongoing costs when you request a quotation.

When you work with us, we become another member of your team, tucked away in a virtual office somewhere. We do all the necessary work to ensure your website is always up to date, reliable, performing well and protected from intruders as part of our Concierge Web Management service. We can assist with any content changes you require, and if you access the website yourself to edit content or manage an eCommerce shop, we are here to offer assistance or guidance if you get stuck.

Everyone wants the top spot in Google. When we started in website design and development nearly two decades ago, it was relatively easy to be number one. This was partly because there was little online competition and Google was still in its infancy and easy to convince you were the best choice. Nowadays Google is super smart and utilises countless factors when making decisions about where a site should appear for a specific search term. We have been providing SEO services including keyword research, optimisation and rank monitoring during this time and have evolved as the playing field changes. If you’d like our help with your SEO, just let us know.

Encouraging active customers and other visitors to your website to subscribe to a mailing list, is a great strategy to generate regular interest in the products and service you have to offer. We provide a range of email marketing services and advice to help you with the challenges of getting started and ongoing support.

If you already have a domain name, that’s great. We just need access to the DNS records and Nameservers. If this is already starting to sound a bit techie don’t worry. We’ll be able to help sort it all out. If you don’t yet have a domain, want to change your domain, register new domains to protect your brand or need advice on choosing a domain name, we are here to help. We also offer a Digital Asset Management service, where we take care of your domains including renewals and all the technicalities for you.

It’s a common misconception to think a website is ever done. The industry is constantly evolving and new design trends can often make a website look out of date. Sometimes, a website just needs some styling changes to give it a fresh new appearance. On the other hand, problems with old sites can run much deeper. Perhaps over time the site has become unbalanced and is no longer structured well or the user experience is poor with lower than desired conversion rates. Maybe it’s clunky to use and years of quick fixes are now causing problems. We can carry out a full site assessment and let you know what’s needed to bring you in line with or ahead of your competition.