Services/Ongoing support
A reliable pair of hands when you need one
Not everything is a big project. Sometimes you just need something fixed, updated, or explained, by someone who knows what they are doing and will not make you feel silly for asking. That is exactly what this is for.
What we help with
The everyday help that keeps a site healthy
No job is too small. These are the kinds of things people come to us for, whenever they happen to crop up.
Remote support
Quick, friendly help over the phone or a screen share, so most things can be sorted without waiting for a visit.
Troubleshooting
When something breaks or starts behaving oddly, we work out what is going on and put it right.
Tuition and guidance
Patient, jargon-free help learning to manage your own site or tools, at whatever pace suits you.
Content updates
Changes to text, images, pages, and the bits and pieces that keep your site current.
Small improvements
The little tweaks and refinements that are too small for a project but still make a real difference.
A second pair of hands
Someone dependable to call on when you are busy, stuck, or would just like a sensible opinion.
How we work
Our approach to support
Approachable, honest help, without the ticket-system runaround.
You get in touch
Tell us what you need in plain terms. There is no wrong way to ask and no such thing as a silly question.
We take a look
We work out what is involved and let you know honestly, including if it is something you could easily do yourself.
We sort it
We get it done properly and keep you posted, rather than leaving you wondering what is happening.
We are here next time
The more we help, the better we know your setup, so each time gets quicker and easier.
Let's talk
Need a hand with something?
However big or small, if there is something on your site you would like fixed, changed, or explained, just ask and we will let you know how we can help.
Start a conversationNo pressure. No hard sell.